Please acknowledge that these terms of exchange are limited to direct sale by us to you and that these terms of exchange are not available in case of a sale by a third party, and an invoice which shall be governed by the terms of such sale.

Goods once sold can only be exchanged for replacement if they meet our terms and conditions. If size is not available for the set order, then the item can be exchanged for a credit note that can be used for another purchase from the website.  

Your purchased order is eligible for exchange if it complies following conditions:

(a) The order return request must be registered on our website or via email within 7 days from the date of delivery.

(b) Items should be returned unused and with all tags still attached. Returns that are damaged or spoiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event, if any Goods/Products are delivered without tags.

(c) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

(d) If the items in the order received by the customer do not match the order placed with a confirmation.

(e) If the items have a manufacturing defect. Items that are damaged as a result of normal wear and tear are not considered to be defective. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

(f) If you don’t like any product and want to replace it then you will have to dispatch at our location post which, if the product is not defective, we would issue a credit note.

(g) In case of an order placed for a set (lehenga set, kurta set, skirt set, pants and top set), item(s) will be eligible only for an exchange of size.

(i) The return or exchange request will process after we have received the items from the customer in their original condition as mentioned above in points (b) and (c). Our team will run a quality check to ensure the condition of the items, after which the customer will be informed via email or message (if a contact number is provided) whether the items are eligible for return or exchange.

If you wish to exchange your item for an alternative product, we suggest that you return for a credit note and purchase the new item separately.

We do not provide an exchange for the following items :

(a) Products bought under Sale or promotional offer.

(b) Items like Saree, Dupatta, Stoles, Scarves, and unstitched blouses. 

(c) Customised items or made-to-order items.

(d) Altered products according to body measurements provided.

(e) Items damaged in transit.

(f) Orders placed with a credit note.

Chhorr reserves the complete right to accept or reject exchange or return requests without informing the particular reason to the customer.

We keep a limited inventory and do not always have all sizes available. Under such circumstances, the amount paid by you can be used by you whenever you shop with us next time. 

To return an item, the customer must write to us at info@chhorr.com, a prompt response is assured to such mails. Alternatively, the customer may even call us at 9352732403 which remains open 10 am-8 pm IST from Monday to Saturday. If you are not satisfied with the product received by you for any reason you may have the option to exchange and at our sole discretion to receive a refund.  

CANCELLATION POLICY:

Once an order is placed, there is no provision to cancel it. Please ensure you check your order details before confirming. We reserve the right to cancel an order due to an error on the site, or a stock issue. If the customer’s credit/debit card, or bank account has been charged before the cancellation of an order from our end, we will reverse the charge.

INTERNATIONAL ORDERS:

Please note that no exchange or refunds are applicable on international orders. If, however, there is a requirement for alteration in exceptional circumstances as to bridal or occasion wear, the shipping costs will be borne by the recipient.

DISCLAIMER:

We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors, phones, and tablets vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.